Welcome to our Flower Delivery Palmers Green service. These terms and conditions set out the framework for your use of our website and the terms on which you purchase and receive flowers and related products through our online shop. By placing an order on our website, you are agreeing to the following terms, which are intended to offer clarity and security for both you and ourselves as a business. These terms apply to all customers ordering flower delivery throughout Palmers Green and the surrounding areas.
1.1 “We”, “Us”, “Our” – refers to the operator of the Flower Delivery Palmers Green online shop.
1.2 “You”, “Your” – refers to any customer placing an order for flower delivery through our website.
1.3 “Products” – refers to flowers, plants, and any other items available for purchase via our website.
1.4 “Delivery Area” – refers to Palmers Green and the surrounding localities as determined by our delivery capabilities.
Placing an order through our website for flower delivery in Palmers Green is straightforward:
2.1 Browse our selection of fresh flowers and related products, add your chosen items to the cart, and proceed to checkout.
2.2 Accurately input all delivery details to ensure a successful delivery. Please verify the recipient address and contact information before confirming your order.
2.3 Upon completing your order, you will receive an order confirmation on the website and, where possible, via electronic means such as SMS or email.
2.4 You are responsible for checking all information and ensuring all requested details are correct. We cannot accept liability for failed deliveries due to incorrect or incomplete addresses.
3.1 We strive to display all products as accurately as possible. Images and descriptions are for illustrative purposes. Flowers are natural products; arrangements may vary slightly due to seasonal or supplier availability.
3.2 If a particular bloom or item is unavailable, we reserve the right to substitute it with a flower or product of equal or greater value and similar style, maintaining the overall look of your chosen bouquet.
3.3 All products are subject to availability. If, for any reason, we are unable to fulfill your order as specified, we will inform you as soon as possible and arrange a suitable alternative or refund.
4.1 All prices shown on our flower delivery website are in GBP (£) and include VAT where applicable.
4.2 Prices are subject to change at any time prior to order confirmation; however, once your order is confirmed, the price is fixed.
4.3 Payment must be made in full at the time of ordering. We accept major credit and debit cards, as well as other methods of payment available through our online checkout.
4.4 Your order will not be processed or delivered until payment has been received successfully in full.
4.5 If payment is declined or fails, your order will not be completed or dispatched. Please ensure you provide valid payment information when prompted.
5.1 We deliver flowers throughout Palmers Green and many neighbouring areas. Please check our website or contact us to confirm we cover your desired delivery address.
5.2 Standard delivery times and available dates will be indicated at the time of ordering. While we aim to deliver at your chosen time, specific time slots cannot always be guaranteed.
5.3 It is your responsibility to ensure that someone is available at the delivery address at the agreed time. If no one is present, we will follow the delivery instructions provided at checkout or attempt to leave flowers in a safe place or with a neighbour, leaving a card as notification.
5.4 Should delivery prove impossible due to circumstances beyond our reasonable control, including adverse weather or incorrect address details, we will contact you to discuss re-delivery or alternative arrangements.
5.5 Once delivered in accordance with your instructions, responsibility for the goods passes to you or the intended recipient.
6.1 You may cancel or amend your order for flower delivery in Palmers Green provided that the process of fulfillment has not commenced. To cancel or change your order, please contact us as soon as possible.
6.2 Once your flowers have been prepared or dispatched, we are unable to process cancellations or refunds, as fresh flowers cannot be returned due to their perishable nature.
6.3 In the rare event that you need to amend your delivery details, contact us immediately. We will do our utmost to accommodate changes if operationally feasible.
6.4 For non-perishable or add-on items, standard UK distance selling laws apply regarding cancellations and returns, unless such items are personalized or made-to-order.
7.1 We take pride in the quality of our floral products and our Palmers Green flower delivery service. Should you or the recipient not be fully satisfied, please contact us within 24 hours of receipt.
7.2 Please provide a clear description of the issue and, where possible, photographic evidence so we can evaluate your concern and offer a suitable resolution.
7.3 Resolutions may include replacement, partial refund, or full refund at our discretion.
7.4 As flowers are a perishable product, we are unable to accept returns; however, each case will be reviewed thoughtfully and fairly to ensure customer satisfaction.
8.1 We accept responsibility for delivering your order in accordance with your instructions and these terms.
8.2 We shall not be liable for any indirect or consequential loss, or damage incurred by you in connection with your use of our website or from any products or services purchased via our website.
8.3 We do not accept liability for delivery failures or delays that result from circumstances outside our reasonable control, such as adverse weather, third-party courier issues, or public holidays.
8.4 Our maximum liability, under any circumstances connected to your purchase, will be limited to the total cost of your order.
9.1 Your privacy is very important to us. Any information you provide through our website for the purpose of ordering flower delivery within Palmers Green or surrounding areas will be handled securely and in accordance with applicable data protection laws.
9.2 Your personal information will not be shared with any third party except where necessary to fulfill your order or as required by law.
9.3 By placing an order, you consent to the collection and use of your personal details as described above.
10.1 All content, design, text, graphics, and imagery on this website are either owned by or licensed to Flower Delivery Palmers Green. No part of this website may be reproduced, copied, or otherwise exploited for any purpose without our express written consent.
11.1 These terms and conditions, and any dispute arising from or related to them, are governed by and construed in accordance with the laws of England and Wales.
11.2 Any disputes or claims will be subject to the exclusive jurisdiction of the courts of England and Wales.
12.1 We reserve the right to amend or update these terms and conditions at any time. Any changes will become effective immediately upon being posted on our website.
12.2 Your continued use of our website for flower delivery across Palmers Green and neighbouring areas after any such changes means you accept those changes.
13.1 If any provision of these terms and conditions is determined to be unlawful, void or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of any remaining provisions.
13.2 These terms constitute the entire agreement between you and Flower Delivery Palmers Green in relation to your use of our website and the ordering of products and supersede any previous agreements, communications, or understandings.
14.1 Our flower delivery services are available to persons aged 18 or over. By placing an order, you warrant that you are legally capable of entering into binding contracts.
14.2 You agree not to use our website for any unlawful purpose or in any way that may damage our reputation or business operations.
15.1 Where we are required to give notices to you, we will do so using the contact information you provided when placing your order.
15.2 You should keep your contact details up-to-date to ensure you receive any important communications regarding your order.
These terms and conditions apply to every purchase and flower delivery order made within Palmers Green and its surrounding areas. Please read them carefully before placing an order. If you have any questions regarding these terms, please get in touch with us via the contact options provided on our website. We are here to make every flower delivery in Palmers Green a delightful experience, with smooth ordering, timely delivery, and fair, transparent terms for all our local customers.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Palmers Green, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Palmers Green.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
